We want to give every patient our full care and attention, and keeping our schedule on time helps us do that. We also know that life happens and plans change. Here is what we ask of you.
Giving notice. If you need to cancel or move your appointment, please tell us at least 48 hours ahead. You can call us, leave a voicemail, or email hello@gambhirmd.com. We go by the time your message reaches us, not the time we open it, so notice given while we are closed still counts. A cancellation with less than 48 hours’ notice is a late cancellation, and a $100 fee will be charged to the credit card on file.
Missed appointments. If you do not come to a scheduled appointment and did not let us know ahead of time, a $100 no-show fee will be charged to the credit card on file.
Card on file. We ask for a valid credit card when you book. We use it to pay for your treatment at your request, and to process a late cancellation or no-show fee if one applies.
Appointments paid in full at booking. Some of our longer treatments are paid in full when you book, and nothing is due on the day. We will tell you when you book whether your appointment is one of these. If you cancel one of them at least 48 hours ahead, you choose whether we refund the full amount to your card or hold it as credit on your account for twelve months. If you cancel with less than 48 hours’ notice, or do not come to the appointment, the amount you paid is not refunded and is not held as credit. The $100 fee does not also apply.
We understand that unexpected things come up, and we are grateful for your help in keeping our schedule fair for everyone. If something happens, just get in touch. We would always rather hear from you.